Healthcare Organization Performance Management

Mission

To provide managers, doctors, researchers and other healthcare personnel the possibility to obtain certified knowledge in the area of performance management.

Objectives

Understand all main performance management terminology and its relation to quality management terminology;
Understand the main components of performance management and their interrelationships;
Learn about the most popular performance measurement frameworks and their relation to quality management;
Understand how performance measurement parameters can be specified in the case of healthcare service organizations; Understand the basic principles behind the use of certain methods and tools for collecting and analyzing performance data;
Understand how performance management can lead to performance improvement;
Learn from examples and case studies on how healthcare service organizations are using performance management to drive performance improvement.

Any registered participant will be informed about registration with data for access by e-mail during one week after her/his registration.